Irene Liao

Heya, I am a product designer with 6+ years of experience in the tech industry and a background in Service Design.

My main focus lies on digital transformation and end to end user experience. I am passionate about putting design thinking into practice in the real-world projects and making an impact on society through a human-centred design approach. I enjoy discovering user needs, understanding the relationships among stakeholders and creating a cohesive experience that combines the problem-solving aspect of design with deep empathy for end-user.

I believe a good service design should be not only inclusive and accessible to everyone but also encourage positive behaviours from users. As a designer, I am curious to learn how we orchestrate service experiences within economies, technology, human desirability of different scales.