This comprehensive breakdown delves into the specific tasks performed by bankers, categorized into Customer and Staff Menus.

This approach allows for analysis of differences and similarities across interfaces, identifying variances and overlaps.

Process and Outcome

The process of thoroughly extracting the Information Architecture (IA) for our systems, covering both staff and customer perspectives, provides a detailed insight into system's architecture.

This involves scrutinizing every aspect, from the buttons clicked to the user's navigation path.

Due to its extensive scale, the complexity of this work cannot be fully conveyed through images.

This endeavor spanned three months of full-time collaboration.

The Result:

The images displayed here offer only a glimpse of the extensive work shared during Steercos and walkthroughs with the Architecture teams.

The Levels:

• Level 1: Core Business Process Groups, such as Originate and Fulfil Offerings.

• Level 2: Processes, exemplified by Originating a customer.

• Level 3: Activities, including Verify Customers and Performing physical ID verification.

• Level 4: Tasks, such as Creating a case or sending a link.