Vanessa Bodo

I conduct qualitative and quantitative research to uncover user insights through methods like interviews, surveys, and data analysis. Deliverables include research plans, detailed reports, user personas, and actionable recommendations to inform business strategies and improve customer experiences. Using Askable Platform, Optimal Workshop, Google/Microsoft Forms. Group Research Sessions and 1/1 Interviews via video (Zoom, Teams etc).

I create user-centered experiences by designing and improving services or products. I align business goals with customer needs through research, strategy, and collaboration, ensuring seamless interactions across touchpoints for better user satisfaction and operational efficiency.