Online Support - a support request app for lab technicians

Online Support is an app for Biochemistry Lab Technicians to report an issue with lab equipment and analysers. Upon issue reporting, the user is asked to provide all relevant information, so that the Support Agent has all required data to handle the case and find a solution quicker.

Because an instrument error often means that the entire line of analysers is down, the Lab Technicians are eager to fix minor issues themselves. In this scenario, the app recommends its users a relevant troubleshooting manuals to support them with self-fixing.

The app is a hybrid application, meaning it adapts its UI accordingly to the operating system while maintaining a single code base. This is possible with tools such as ionic framework.

The UI is built on with company's official design system, which is a customised version of Angular Material library.