Mobile app - La Caja

Working as one

In December 2019, La Caja launched its first ever mobile app. Customers could access their services, make payments, control their coverage, amongst other basic functions. However, the app wasn’t resonating with its users and it required a thorough UX and UI re-work quickly. With a three month deadline, we joined La Caja's team right away.

Understanding the existing product, the needs and expectations of the client, and analyzing the market and its characteristics, was the stepping stone to organize the Design Sprint's tasks. With both teams working aligned throughout the full process, our teams built the conceptualization of the new app and web, and its prototype in just a few co-creation sessions.

Finally, the app was tested with both clients and non-clients of La Caja, fine-tuning the UX and UI design to get a high quality deliverable. Thinking the digital product as a whole during the process is how we surpassed the expectations.

We’re very proud of the outcome and how we worked together as one ✨
Check out more shots about this project 👉 La Caja

UX/UI Design: @santiagomrtz, @gure_marin & @vkomesu