Markesha Lewis

Training & Quality Assurance Manager with 18 years of experience in the municipal telecommunications industry and more than 10 years of experience in quality assurance, training, and business process management. Recognized for assessing operational needs and developing solutions to save costs, improve business partner relationships, and drive customer satisfaction. Ability to conduct needs assessment in order to develop, design, and deliver quality training and quality assurance products that support call center operations objectives and goals. Resourceful and well-organized with an excellent leadership and team building record, and looking forward to entering the Instructional Design industry.