Ticket System (IT service) costumer view

Hey designers! We're currently looking for someone who can design a customer-facing frontend for our ticketing system (IT service requests) that fits in the style of our already-existing frontend.

This mainly includes two views (so far)

• An overview of tickets (a "heavy table" view for regular users – basically a card view – and more efficient more regular table view for the superiors that can see all tickets). The "heavy table" view should show if a user is a Collaborator (effectively if they're in Cc), or if they're the owner of the ticket

• The overview should have menu items to see open + closed requests separately.

• A ticket detail view containing a history of replies, who the owner/submitter of the request is, a list of collaborators, a button to update the ticket, a button to close the ticket and the ability to add more collaborators via e-mail, metadata on when the request was created and if it's closed, when it was closed.

Please don't be weirded out by the contact form. It's just the first thing I could think of without spinning up a dedicated website of some kind. Please just send it to alfonsrv@protonmail.com alternatively! I will send you all the details there so you can see if it's a good fit and maybe send me over an initial proposal.

If you require anything else, please let me know. I will provide you with screenshots of our ticketing system so you can get the feel for it, but please do realize it's quite technical and we're looking for something more "easy-going" that yet doesn't feel like it's more of an afterthought usability and detail-wise.