A Guide to Chatbot Terminology (with Infographic)

Chatbots have unique abilities that humans don't. When we regard them as non-human tools, they provide business opportunities that humans can’t. Unfortunately, chatbot confusion reigns.

Designer Micah Bowers cuts through the misinformation and shares the most important chatbot concepts that anyone needs to know in order to have an expert-level conversation.

https://www.toptal.com/designers/chatbot-designers/chatbot-terminology?x=d