006 - Aroma Calendar by Siuroma

Keyword: Cycle

Always start with imagining the end-user experience is the key to making a project sustainable. Instead of obsessed with optimizing the process of creating, we should think in terms of the experience of a customer life cycle.

There are, in fact, only three phrases that your customers will go through when they interact with your service.

The first phase is before the sale happens, and both parties are exploring options that benefit each other.

The second phase is during the use of the product or services,
and this is what makes you stand out if you can handle it in the right way. If you are a service provider, put in 100% effort, ask proper questions, and guide your clients on the right path. If you sell products, make sure you do provide excellent user experience and customer support.

The third phase occurs after the sale. At this moment, you will find out who is your loyal customer. So you can spend more time and effort to the people who get why and buy what you are doing.

By mastering your customer life cycle, you will be able to spend your time wisely. It is worth it.

By Kevin Hon Chi Hang on 2020/01/05

Buy this calendar: http://www.aromacalendar.com

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