Resolve - Chatbot Animated UI Concept

Combine automation with step-by-step instructions provided by subject matter experts.

A chatbot experience that enable you to catch lightning in a bottle.

Detailed technical and process knowledge oftentimes exists solely inside the brains of your overburdened subject matter experts (SMEs). That knowledge has to be documented in order to design successful automations, as well as to empower Level 1 agents to resolve incidents on their own without escalation.

The Resolve platform provides easy-to-use tools that enable SMEs to capture tribal knowledge that can be easily converted into automations and shared procedural expertise that combines incremental automations with step-by-step AI conversations.

With this machine learning element, SMEs can document and design conditional logic that guides less-experienced agents through best practice procedures that pull in pre-built automations that overcome common hurdles related to system access and permissions. Plus, you can rest easy knowing that all of the actions will be safely executed in accordance with pre-approved procedures.