Fatture in Cloud — Help!

Fatture in Cloud is the biggest invoicing SAAS in Italy. They faced a huge growth that made impossible the scaling of their customer support team.

We worked with them to design a way to help the users without enlarging their team. Here's the result!

We also wrote a short case (Italian only, sorry!) about this: https://medium.com/life-in-belka/2-milioni-di-ticket-in-meno-grazie-a-una-settimana-di-ux-design-c5da4163c2d4