State of automation report

Here are some of the layouts for the State of Automation report that we designed for Helpshift.

The first and only report of its kind that looks at the impact of customer service bots on standard contact center KPIs such as CSAT, TTR and TTFR. We've analyzed 71 million bot interactions, and the findings are astonishing. The data shows that automation truly improves the customer experience. And that's a great thing, because brands are adopting automation at lightning speed.

Take a look at the report. https://go.helpshift.com/State_of_CS_Automation_Report