User Journey Mapping in Banking

This a detailed User Journey Mapping for a banking intranet. There are six main parts:
- The persona,
- The user story,
- The state, of the banking intranet, as it is (Current state),
- The pain points of the current state,
- The state as we expected to be with the new intranet (Expected state),
- The user's emotions before and after the new intranet.