WIAD Day: Anxiety + Confirmations

As a part of the World IA Day 2019 theme of "Design for Difference," CapTech's Customer Experience team challenged our designers, developers and strategists to collaborate on ideas to improve the experience for people who may need different access to information and technology, or language and cultural understanding, due to disabilities or abilities, difference in age, gender, or identifying differently in an experience.

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This concept design addresses how someone with anxiety could have an improved experience by a confirmation modal redesign.

The concept began with the thought that most of us, at one point or another, have submitted a job application and wondered what would happen next. We've tackled type of anxiety by creating a clear and concise confirmation message for a job application. By incorporating more details in the message, we've taken out much of the guess work of the job application process by setting clear expectations about future steps and time frames.

For a user suffering with anxiety, important design considerations here help reduce stress and ease tension, such as ensuring content is clear, explaining what happens after a process, and making it easy for a user to get support if help is needed.