Smart City Platform - Dubai Pulse

From the beginning we follow the design thinking, First of all I understand the requirement of Smart city and requirement Business owners, product owner. Secondly, we start working on benchmark testing and do the card sorting for the categories. After benchmarking, I designed the create stories, personas that will fit to all user needs. Create user flow diagram, low fidelity prototype to medium fidelity prototype and perform one round of user testing and usability testing, revised user personas Then iterate the prototype for the next sprint. Because user experience is continuous phase. We must need to listen user. I always design user centered design (UCD) taking user as a center of every solutions.