Make Knowledge Base a Crucial Part of Your CRM

Knowledge base is a great way to resolve customer queries effortlessly and keep them happy! So, make sure that your knowledge based FAQs are easily accessible, updated from time to time and are as interactive as possible. Last but not the least, you also need to ensure that the content available in your self-service portal is device responsive. So, what all can you do using the Knowledge Base and how can it help your customers? Let’s check out: The SalesForce customer portal give customers with an immediate access to information. Users can go to the knowledge base module through the WordPress Client Portal and find the list of articles and read the knowledge base article based on the information they need. You can add FAQ link to your WordPress customer portal and enable customers to find answers to their questions without having to struggle much.