Self Support App

Self-Support differs from most customer service solutions in three important customer-centric ways:

Self-Service-MockGuidance – Our Guided Paths provide an engaging and simplified user experience whereby customers are able to easily escalate and request live assistance at any point during their self-service efforts without losing any context.

Context – By leveraging end-user context based on devices, identities, behavior inside apps, call records, and other sources, we maintain a unified customer experience across all channels.

Intelligent Content – With Interaction Analytics on prior user behavior, support rep interactions, feedback, resolution rates and more, we are able to provide curated knowledge specific to each user’s needs at the right time.

Self-Support leads to higher call deflection rates to self-service, increased self-service channel stickiness, greater efficiency in handling escalations across channels, and improved overall customer satisfaction.