User Journey Format

This is a sample user journey to showcase the format we have been using at ZoCo Design. Created in Illustrator, this format is easy to edit and allows for the incorporation of icons if necessary, or simple color coding. This particular example uses color to show when two users are interacting to complete one user's tasks, a dashed stroke to show when an action is completed offline, and a full-color vs transparent asterisk to show a status change for a particular user.