Operator App - Session Checkin

During Q2 & Q3 of 2016, I worked on Managed by Q’s internal app for our cleaners & handymen (called Operators) to manage their work.

Q had an operational desire to move away from an on-premise iPad that was installed in every office we serviced, which allowed for a physical session checkin involving a pin number. This system created a hardware dependency that was extremely difficult to scale and prone to failure. In return, our operational teams had difficulty managing session checkin and checkout compliance, which contributed to customer dissasfaction. Our goal was to move Q towards a mobile phone based checkin using the Operator’s phone location and completely remove the need for a physical iPad. To accomplish this we first had to enable better app permissions that allowed us to extract the location data needed, then design an experience that communicated what was happening when we we're making location requests and finally create affordances that dealt with faulty data.

After the new checkin experience was launched we were able to depreciate all iPads and we saw a 42% increase in accurate checkin and checkout times for shifts.