Operator App - Tasklist redesign

During Q2 & Q3 of 2016, I worked on Managed by Q’s internal app for our cleaners & handymen (called Operators) to manage their work.

A core measure that concerned our product team was that only 9% of cleaning sessions had a completed tasklist, which are the system of record for work completed in an office. We felt that our low completion rate was a symptom of a subpar product experience. After conducting user research we found multiple areas to make improvements in — increased accountability, more accessible task information, clearer task priority, and a system to flag out-of-date or incorrect tasks for internal operational teams.

The new design improved our tasklist completion to around 50% per session, which was a 455% increase.