Messaging with Concierge

We built a secure messaging support channel that allows Oscar members to get answers on their own time. When our Concierge teams receive a message, the interface provides important context including demographic info, plan info, and data-driven health tags. This means our teams can stay up to date on member health and provide answers without having to jump back and forth between other tools.

We’re pretty excited about it! If you are too, read more here: https://medium.com/oscar-tech/accelerating-access-to-care-through-secure-messaging-2ba12d49d2d1