Empathy Map

Hi everyone, this month I wrote an article on GFT BLOG about Empathy Map.
This is the first time I write such an article, so please read it and tell me if you found something that is not good enough.

https://blog.gft.com/br/2017/11/30/o-mapa-de-empatia-para-desenvolvimento-de-solucoes-efetivas/

Hope you all enjoy the read, thank you.