Luna - An Innovative Travel Booking Service
Hi there! This is my debut shot. : )
This is a purely conceptual project I worked on for customers to book lunar passenger flights online.
After discovering people's frustrations with the poor customer service experience being offered on travel/flight booking sites and their positive experiences with using travel agents to help book their flight I decided to create a concept that would walk them through the flight booking process in a friendly and conversational way with the assistance of a chatbot. This solution closely mirrors their positive experiences when using a travel agent.
If you're interested to read the full case study, check it out here: