Process

My brain splattered on a white board... while I work on it.

How can BikePro convince users to follow through with the check out process on their website?
When I was given an hour for a sample project, I got it all out on a white board and took up the hall way at General Assembly in San Francisco. I created a potential user, a flow chart and a sitemap of the website's checkout process that clearly showed the best possible options (along with some great additional ideas I had for fun to add in on the website!)

See full image on my website at mirandakoenig.com