Hotel Concierge App

Native Tech is a startup based in Singapore which provides the bespoke experiences for hotel guests through contextual and personalized experiences.

For the guest mobile app, I wanted every interaction to feel personalized starting with the onboarding process. The homescreen reinforced the personalized virtual concierge experience by showing location or time based tips and messages. The core features of the guest app included communicating with hotel staff, sending requests, viewing trips, and setting stay preferences.

For the concierge app, I wanted to ensure that the hotel staff could quickly respond to guest needs and efficiently communicate with them. The goal was to design an experience that could be used by various hotel employee groups in an efficient and simple way to provide the highest possible level of service.