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Slide for Slideshare presentation about LiveChat's recent report – https://www.livechatinc.com/livechat-resources/customer-service-report-2017/?utm_source=slideshare.net&utm_medium=referral&utm_campaign=customer-service-report
Full presentation: http://www.slideshare.net/livechat/7-key-findings-on-latest-customer-service-trends
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