Illustration | Communication vs Content

Illustrations for QuickBooks Self-Employed Medium publication article, "The 7 types of feedback that content designers receive (and what they really mean)"

"Feedback is a gift, but sometimes it’d be more suited to a white elephant exchange. Your teammate wrote an email once, so she knows what it takes to craft a compelling message. Your boss’s boss has been at the company since time immemorial, so his way is automatically better than yours.
The only problem? That kind of critique doesn’t help content designers get better. Here’s a handy Rosetta Stone for some of the most common types of feedback we get — and what we take away from it:

The babysitter
This is too long. = Our users have the attention spans of toddlers and won’t read this, but I’ll still spend hours arguing with you about these words."

Read the full article here: https://medium.com/microbiz-design
The article is by Sarah Smart, one of the great content designers on the QuickBooks Self-Employed team