WHO Academy Learning Platform

Collaboration is at the core of any successful product design process, especially when building complex platforms like the WHO Academy Learning platform. As a product designer, it’s essential to work closely with cross-functional teams—developers, healthcare professionals, and project managers—to ensure that every design decision is informed by diverse perspectives.

The product design process is iterative, and collaboration is most crucial during the exploration phase. This is where ideas are fleshed out, solutions are tested, and we begin to understand how the platform will function in the real world.

💻 Working with developers: During exploration, we collaborate closely with developers to ensure that the design concepts are technically feasible and scalable. It’s crucial to validate early-stage ideas with technical input, which helps us avoid roadblocks later in the process and ensures the platform is built to support thousands of users. Sometimes, we learn the importance of early-stage feedback the hard way.

📢 Incorporating healthcare expert #feedback: Healthcare professionals offer invaluable insights into how the platform will be used on the ground. Their feedback helps us define the user journey, understand pain points, and design features that will be truly helpful for health professionals, particularly those working in resource-limited settings.

🚀 Engaging with key stakeholders: Engaging with key stakeholders, such as WHO leadership, program managers, or external partners, helps ensure that the #productvision aligns with broader organizational goals. Their input informs high-level design decisions, ensuring that the platform serves the mission of WHO Academy and the needs of global health learners.

Throughout this process, we continually iterate and refine the design and the product. Each exploration phase is a collaborative effort where input from every team is vital to shaping a platform that’s not only functional but truly impactful for global learners.

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