Movie Ticket Booking App - Interaction Design
Project Overview
The Google UX Design Certificate project for a movie ticket booking app focuses on designing a user-friendly, end-to-end solution for seamless ticket purchasing. It involves conducting user research to identify pain points like difficult navigation, unclear showtime details, or complex payment processes. Key features include movie browsing, showtime and seat selection, secure payment options, and accessible design elements.
Empathy Map
User Persona
User Journey Map
Goal: I (Daniel Thompson) want to easily find and book accessible seating, ensure the theatre meets my accessibility needs, and manage my movie experience with minimal hassle.
User Flow
User Task: Use the movie ticket booking app to book tickets quickly and easily.
Paper Wireframe
Ideation work on main screens.
Digital Wireframe
This user flow shows how users choose a desired movie, select show time, reserve convenient seats, confirm payment, and checkout.
Usability Testing
Users found the app's navigation intuitive, enabling them to easily browse movies, showtimes, and theaters.
The streamlined process from movie selection to payment reduced confusion and saved time for users.
Users appreciated the visual clarity of the seat selection layout, with color codes for availability and prices.
Users with disabilities reported difficulties with screen readers or the lack of a high-contrast mode.
High Fidelity Prototype
Style Guide
Takeaways
The key takeaway from my Google UX Design Certification project on the movie ticket booking app is the importance of balancing functionality and simplicity to create an intuitive user experience. Usability testing highlighted the need for clear navigation, a seamless booking flow, and visually organized features like seat selection and payment options. Additionally, addressing accessibility concerns and optimizing performance for faster load times proved essential for inclusivity and user satisfaction. This project reinforced the value of iterative design and user feedback in crafting solutions that cater to diverse user needs while maintaining efficiency and usability.
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