Appointment Scheduling (1 of 2)

Designing a service can be hard. Luckily, there are some great tools out there to help visualize on and offline interactions between users, Oscar customer service, and Oscar doctors.

We put together a series of journeys that mapped out how a member could book an appointment though our app and how Oscar could fulfill the request. The map exercise helped tease out holes in the flow where users might have a disjointed experience and user feedback was necessary.

Stay tuned for UI shots from the flow tomorrow!