Mapping the Journey: CJM for Event Discovery App
Building seamless user experiences starts with understanding the journey. 🗺
For this event discovery app concept, I created three detailed Customer Journey Maps (CJM), each tailored to the personas I previously designed: Anna, Sofia, and Ivan. You can also explore my profile to find the detailed User Personas and the final UI design for the event app! These CJMs visualize their goals, pain points, and touchpoints, helping to ensure that every interaction feels natural and intuitive.
Turning Maps into Action
After mapping out the journeys, I developed a precise User Flow to translate these insights into actionable steps for the product design. This flow outlines the logical pathways users take to achieve their goals, ensuring a smooth and intuitive experience. Here’s a glimpse of the structured process behind the scenes!
Designing impactful products means thinking beyond the screens and into the lives of users.
🤝 Let’s make ideas happen: