Secure and Reliable Patient Communication

Communication tools allow secure interaction between patients and healthcare providers. Therefore, the emphasis needs to be on intuitive messaging interfaces, secure file-sharing options, and smart notification systems.

Offering multiple communication channels like video chat or phone integration provides flexibility. Utilize automated tools for appointment reminders, medication refills, and preventative care notifications.

See it in action here -

1. Chats

This support center displays the open and recent chats on a panel on the left. Secure messaging allows two-way communication for non-urgent messages and document sharing. Clicking on a patient’s name opens their chat in a window in the center.

The panel on the right displays the selected patient’s brief profile, the shared documents, and their vitals for easy access during the chat.

2. Video Call and Conferencing

In addition to chats, multiple communication channels like video chat or phone integration provides increased flexibility to patients and providers. This UI is designed to enable patients to connect on a call and chat with multiple doctors at one go. The panel on the left lists the patients and providers, and highlights the unread chat messages.

3. Ensuring security in patient communication

Ensuring patient security is of utmost importance while designing any healthcare app. Here, a patient’s lab test results can be obtained by logging into the app using a secure sign-up link. The patient’s number can be used as an ID to log in. It is authenticated using an OTP sent to the entered number so that no one other than the patient or their designated caregiver can access it. Once verified, the test results are displayed. The patient can access the various parameters by tapping on the options listed below their profile.

4. Emails

While sending out bulk emails, be mindful that the patients may be subscribed to multiple cadences which could lead to spamming - make sure to avoid that. Make provisions to segment the target audience carefully so that the communication remains relevant. The above UI simplifies email communication by allowing the admin to select multiple recipients for sending an email. The next step involves drafting and designing the email content and setting it up to be sent at a later date and time of choice. Once set, a pop-up provides an option to undo the setup or view the content.

5. Healthcare Chatbots

Patient communication should be considerate of the scenario and situation of the patient and use a clear and sensitive tone. Consider implementing technologies such as AI-powered voice interfaces or NLP that allow easy translations and modifications in the tone. This health bot, for instance, is designed to monitor post-discharge patients and guide them to take action when required. The bot assesses the patient’s health status with a series of questions and guides them to take the next steps based on their response.