An upgrade from spreadsheets to customer success dashboard
Proxify's low client success rate were dragging down it's profitability. To heal the business and enable client managers keep better track of active clients who needed attention, I've completed a two week design thinking process that resulted into a new comprehensive internal tool.
This boosted the customer success rate by 23% and simplified the entire process, bringing it to 6.8 out of 7 from 2 points and decreased PURE score by 63 percentage.
Product designer