Case study on telecom order tracking: Using 30-60-90 framework

Problem statement

1. Keep the agent well-informed about Lead to Order (L2O) process and updates so he can manage his work accordingly.

2. To give agent the continuity of information from Order to Activation (O2A) so that he can answer customer queries.

Impact of this project

To UX :

1. User satisfaction

2. Customer trust and retention

To business :

1. Increased productivity of agents

2. Increased sales

3. Decreased drop-offs

90 level: Widget-level exploration

30, 60, and 90 are three milestones like levels to achieve that streamline the design process in a stakeholder collaboration-centric manner.

More about 30-60-90 framework

Detailed case study

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