The Patient Detail Drawers in ClinicRadar allow Customer Relations Managers to access and manage comprehensive patient data in three key areas: patient overview, booking process, and surgery results. Each section offers a detailed breakdown to facilitate smooth patient interactions and enhance service quality. 

Bookings

The Bookings section provides a step-by-step breakdown of the entire booking process. It tracks each phase from initial inquiry, consultation scheduling, treatment approvals, to final booking confirmation. It highlights key milestones, such as any pending documentation, and scheduled appointments. This detailed timeline gives Customer Relations Managers a full picture of the patient’s interaction history with the hospital, allowing them to track the status of each booking effortlessly and follow up on any outstanding steps in the process.

Overview

The Overview provides a snapshot of the patient’s essential information. It includes personal details like name, date of birth, contact information, and address. In addition, it displays relevant medical information such as known medical conditions, allergies, and previous surgeries. This section helps Customer Relations Managers quickly understand the patient’s background at a glance, ensuring they are equipped with necessary details for effective communication and support.

Surgery Results

The Surgery Results section presents detailed information about the patient’s past and current surgeries. It includes images and medical notes provided by the surgeon and is integrated directly from the hospital’s information systems. Each surgery is documented with specifics like date, type of surgery, surgeon’s name, and the outcome. This section also showcases post-operative images and results, allowing Customer Relations Managers to understand the full scope of the patient’s treatment history and provide better follow-up services.

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