Nganter - Logistic Mobile App
Overview
Nganter is a mobile logistics app designed to help users track their package deliveries in real-time with complete accuracy and detail. It aims to provide a seamless experience by allowing users to monitor the status and location of their packages from dispatch to final delivery. The app provides several features, such as tracking with maps, estimated delivery times, and detailed shipment information, ensuring transparency and trust throughout the delivery process.
Problems
Lack of Real-Time Tracking: Users often faced difficulties in getting accurate, real-time information about their package’s location.
Unclear Delivery Status Updates: Users found it hard to understand the different stages of the delivery process and their current status.
Poor Communication with Delivery Personnel: Users were unable to communicate effectively with the delivery driver in case of any issues or delays.
How We Solved the Problems
Intuitive Interface for Empty State: The app begins with a clean, inviting screen that clearly instructs the user on how to start tracking their package. This eliminates confusion and guides the user step-by-step through the process.
Real-Time GPS Map Tracking: We integrated a dynamic map feature that displays the package’s exact location in real time, allowing users to monitor their package's journey and stay informed about the estimated delivery time.
Direct Messaging Feature: The app includes a direct messaging function that enables users to communicate with their delivery driver instantly, resolving issues faster and ensuring a smoother delivery process.
Comprehensive Tracking Details: A detailed information screen breaks down the entire delivery journey into simple stages, providing transparent updates and insights at every step, from pickup to final delivery.
Result
The Nganter app has significantly improved the user experience. Users find it more convenient and easy to track their packages thanks to the intuitive interface and clear guidance. The integration of real-time GPS tracking features reduces uncertainty about package location, and direct communication with couriers speeds up problem resolution, reducing delivery delays. Greater transparency in the delivery process increases user confidence in the service, which in turn increases overall user satisfaction, engagement, and retention.
