Social housing investment platform

The Social Housing Investment Platform revolutionises the interaction between investors and property developers in the social housing sector through a digital solution that enhances transparency, efficiency, and security. This platform offers a comprehensive suite of tools tailored to meet the needs of public sector property investments, streamlining complex processes and ensuring robust data protection.

Visit our website

Drop us a few lines at hello@fullclarity.co.uk

See the whole case below 👇

At a glance

• Type: Digital Transformation

• Sector: FinTech, Real Estate

• Services Provided:

  • User research

  • Business analysis

  • Journey mapping

  • User flows

  • Wireframing

  • UX/UI design

  • Backend API (Node.js, PHP)

Challenge

One of our biggest challenges involved enhancing the platform to streamline and join up complex workflows for both the clients internal team as well as external users from multiple different organisations, including surveyors and lawyers. This required a comprehensive understanding of each user's role and needs, achieved through detailed service mapping of 18 distinct user types from various organisations. We faced significant challenges in managing the dense, complex information needed on each screen, ensuring it was accessible without overwhelming users. Our approach was holistic, catering to a diverse range of requirements to improve efficiency and user experience across the board.

Key deliverables

• UX Research: Comprehensive UX research to deeply understand the needs and behaviours of all 18 platform users. This research was critical to tailor the platform’s design and functionality to the diverse user base.

• Service Mapping: Detailed mapping of user interactions and touch points for 18 different user types from various organisations, ensuring that the platform could cater effectively to a diverse range of needs and requirements.

• User Experience Design: Creating user-friendly UX/UI designs that simplified a vastly complex processes. This included optimising the user journey to improve ease of use and enhance overall user satisfaction.

Results

• Innovative Public Sector Solutions: Provided a pioneering solution specifically designed for the public sector, revolutionizing property management and investment.

• Adoption and Impact: Quickly became an essential tool for local governments, enhancing their ability to manage and transact properties efficiently.

• Operational Excellence: Dramatically improved the efficiency of property transactions, reducing time and costs, while increasing transparency and trust.

--

Need help with your project?

We thrive on complex challenges. Get in touch to see how we can help you.

Visit our website

Email us hello@fullclarity.co.uk

Stay updated at

Linkedin | Dribbble.