macOS Tracking System

Enter your text macOS TTS (Ticket Tracking System) designed to provide quick and effective support to your customers, this system allows you to manage customer tickets, prioritize issues, and collaborate with your team. You can track customer tickets, view their history, and respond promptly to ensure customer satisfaction. Our system is user-friendly and efficient, helping you resolve issues and create a positive customer experience.

Dashboard

This dashboard is designed to provide a comprehensive view of your support system and help you stay on top of all your ticketing needs. You can use this dashboard to view your ticket statistics, such as open tickets, pending tickets, and recently closed tickets. This information will help you manage your support system more efficiently and effectively, leading to a smoother customer experience and increased satisfaction.e...

Tickets

This views shows all the listed tickets from the customers to solve in all different situations and the view gives you the flexibility to filter the tickets depend on several variables such as priority, name, date, etc.

Multiselect

You can select more than one ticket either to delete them or redirect them to another engineer to fix them.

Accessing a ticket to Solve or to redirect

As you can see the ticket open on floating window aligned to the right to give space for noticing other actions happen on the system, and from there you can either solve the problem, submit the solution, change the status of the case or redirect it to other engineer in case you couldn't handle it for any reason.

Chat

within the application you can freely chat or call the customer to better communication and to fix the issue faster.

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