Metersnap
AT A GLANCE
Our client needed a solution to streamline inspections, reduce fraud, and enhance customer experiences in the energy industry. Our team helped by developing a mobile app powered by AI and computer vision technologies. As a result, the client obtained an efficient tool that accelerated inspections, minimised fraudulent activities, and significantly improved overall customer satisfaction.
THE CLIENT
Our client is a major energy sector player, ranked among Africa’s largest utility companies. For many years, they have been dedicated to providing electricity to private households and local businesses, catering to the ever-growing demand for energy in the region. Their established presence and significant inspector workforce made them a leader in the African utility market.
BUSINESS CHALLENGE
The challenges included significant financial losses due to meter reading fraud, a vast network of outdated analogue meters, labour-intensive manual data collection processes, and a declining customer experience.
SOLUTION SUMMARY
Computools proposed a strategic digital transformation initiative to address these pressing issues. We suggested to develop the MeterSnap mobile application. The application was designed to automate electricity meter readings for the company’s employees. The server administrator created personal accounts for each employee and transferred their login data to the inspectors. This eliminated the registration process, dispensing with the need for a registration field on the login screen.
CONTACT US
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