Crisp Chatbot – Video Call

Chatbot Upgrade

Designing a chatbot for daily use by many users and businesses presents a unique set of challenges. To address these effectively, we prioritized a user-centered design approach. Our main focus was creating a simple, intuitive, and consistent interface across all widget instances. We aimed to ensure that the chatbot is easy to navigate and meets the diverse needs of its wide-ranging audience.

Intuitive Video Call Feature

One of the standout features we designed for the chatbot is the Video Call functionality. This feature is intuitive, modern-looking, and easy to use. We ensured that initiating a video call was straightforward, with clear visual cues and minimal steps required. The sleek and user-friendly video call interface offers a high-quality, seamless communication experience. By integrating this feature, we enhanced the chatbot's utility, making it a versatile tool for real-time, face-to-face interactions.

Modular Design and Consistency for Enhanced Usability

We segmented the widget into manageable components with specific functions and interactions to ensure smoother transitions and facilitate easier updates and maintenance. This modular design allowed us to optimize each component for performance, contributing to a cohesive and efficient overall experience. Consistency was key throughout the design process, maintaining a uniform look and feel across all instances of the chatbot. This seamless experience builds user trust and familiarity, making the chatbot a reliable tool for daily use. By integrating these principles, we enhanced both usability and reliability.

Check out our Case Study https://bb.agency/project/crisp/

We are BB Agency

We're a digital agency crafting holistic, people-friendly experiences. We serve as a strategic partner for fast-growing tech companies in need of a scalable website with modular CMS, a design system, and a future-proof brand identity. Through challenging core assumptions, we shape the products and services that improve the lives of thousands every single day.

Check us out at www.bb.agency