Revolutionary Grievance Management System
Hey!
I recently redesigned a grievance management system, creating a user-friendly solution that integrates advanced GIS mapping and a robust document management system.
The Challenge
The existing system was cumbersome and inefficient. There was a need for a streamlined process to handle complaints more effectively, ensure accountability, and provide transparency.
My Approach
🔍 User-Centric Research: Conducted surveys and interviews to understand user needs and pain points.
🎨 Intuitive Interface Design: Focused on clear navigation, accessible design elements, and a clean layout.
🗺️ GIS Mapping Integration: Enabled real-time visualization of grievances to identify hotspots and allocate resources effectively.
📂 Streamlined Document Management: Designed an efficient system for tracking, retrieving, and managing documents.
The Solution
The final design is a seamless, integrated platform with:
📊 User-Friendly Dashboard: Overview of all active grievances, categorized by priority and location.
🌐 Real-Time GIS Mapping: Visual representation of grievance data on a map.
⚡ Automated Document Management: Efficient handling of documents to reduce administrative burden.
🔔 Transparent Communication: Timely updates to users on the status of their complaints.
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