Customer Dashboard
The FeatMate customer dashboard offers a comprehensive overview of customer interactions, contracts, devices, and invoices, designed for efficient customer management and detailed monitoring.
Customer Overview:
Profile: Displays essential customer details, including contact information, status, and recent activity.
Summary: Key metrics such as total contracts, completed tasks, active and inactive statuses are highlighted for quick reference.
Contract Management:
Dashboard: Provides an overview of all contracts with status indicators, creation dates, costs, and SLAs.
Details: Detailed view of individual contracts, including progress, package type, billing period, and associated costs.
Visuals: Progress bars and status tags make it easy to track contract performance and deadlines.
Devices:
Management: Lists all devices associated with a customer, showing status (online/offline), type, and last login.
Connectivity: Provides quick actions to connect or disconnect devices and view their detailed status.
Invoices:
Summary: Displays a summary of invoices with statuses such as paid, pending, canceled, and overdue.
Details: Detailed invoice view including items, quantities, unit prices, and total amounts.
Visuals: Pie charts show the distribution of invoice statuses for better financial overview.
Passwords:
Management: Securely stores and manages customer passwords, providing options to add, edit, and view passwords.
New Password Creation: Simple interface for adding new passwords with fields for site, username, and password.
Technician Assignment:
Dashboard: Lists all technicians assigned to the customer with their roles and contact details.
Details: Allows for quick reassignment and management of technician responsibilities.
Activity Monitoring:
Charts: Displays recent activity with detailed logs and performance metrics, helping track customer interactions and system usage.
Notifications: Integrated notification system keeps users informed of important updates and changes.
This customer dashboard enhances FeatMate's ability to provide detailed and efficient customer management, ensuring all relevant information is easily accessible and actionable.
