Crisp Chatbot – Chat and Helpdesk

Chatbot upgrade

Designing a chatbot for daily use by many users and businesses presents a unique set of challenges. To address these effectively, we prioritized a user-centered design approach. Our main focus was creating an interface that is simple, intuitive, and consistent across all widget instances. We aimed to ensure that the chatbot is easy to navigate and meets the diverse needs of its wide-ranging audience.

Modular Design for Enhanced Usability

This involved segmenting the widget into manageable components, each with specific functions and interactions. This modular design not only allowed for smoother transitions between different states and interactions but also facilitated easier updates and maintenance. By breaking down the chatbot into smaller, more manageable pieces, we ensured that each component was optimized for performance, contributing to a more cohesive and efficient overall experience.

Consistency Across All Instances

Consistency was a key consideration throughout the design process. We ensured that all instances of the chatbot widget maintained a uniform look and feel, providing users with a seamless experience regardless of where or how they interacted with the chatbot. This consistency helps build user trust and familiarity, making the chatbot a reliable tool for daily use.

Check out our Case Study https://bb.agency/project/crisp/

We are BB Agency

We're a digital agency crafting holistic, people-friendly experiences. We serve as a strategic partner for fast-growing tech companies in need of a scalable website with modular CMS, a design system, and a future-proof brand identity. Through challenging core assumptions, we shape the products and services that improve the lives of thousands every single day.

Check us out at www.bb.agency