Kiosk interface design for bus stop

Designing a kiosk interface for a transit stop to allow regular commuters to refill their transit cards with cash

User persona

Alex is a Sales Associate living in New York. With a moderate level of tech-savviness, Alex is comfortable using technology but prefers simple, intuitive interfaces. Commuting daily via public transit, Alex values efficiency and reliability in all aspects of the journey.

User Goals

• To maximise efficiency during his daily commute, ensuring minimal delays and disruptions.

• Quickly and easily refill transit card with cash during commute.

Pain points

• Long wait times due to complicated refill processes.

• Inadequate on-screen instructions/unclear prompts confuses him.

• Finds it frustrating when errors occur, particularly if the system does not provide clear guidance on how to resolve them.

User stories

• As a daily commuter, Alex wants to quickly refill his transit card so that he can avoid delays and catch train/bus on time.

• As a moderate tech savy user, he wants the kiosk interface to be simple and intuitive so that he can complete his transaction without confusion or frustration.

• As a commuter using cash, he wants the kiosk to accept cash payments and provide accurate change.

• On encountering an error, he wants clear and helpful error messages from the kiosk so that he knows how to resolve the issue and complete his transaction.