Transaction filtering for Ludo Backoffice
Hands on Feedback
The ultimate user feedback and research was through my own hands-on experience at the Sydney Easter Show (2023 & 2024) working directly with customer service reps and event staff - seeing and using the system in its intended environment.
One heavily used feature that needed improvement from the 2023 system was filtering. To optimise customer service and ultimately allow for smoother operations, filtering transactions needed to be precise, seamless and not slow users down in an incredibly fast-paced environment.