„Resident's Zone” - web app
About the client
Amm systems Sp. z o. o. is a company which supplies IT systems and mobile apps for public administration and other subjects providing services to residents of Poland. Among its services the company offers a citizen information system, which includes the „Blisko” mobile app.
A significant service sector is also solutions for waste management, directed at local governments.
About the product
The Resident Zone dashboard is a SaaS platform, used to manage AMM Systems products. It’s supported by over 600 clients, including over a thousand administrators..
Challenges
Designing a unified panel for administering three diverse products.
The new panel was divided into:
General Settings.
Management of the Waste Management System.
Management of the „EkoStrażnik” System.
Management and sending of messages to the „Blisko” mobile app.
I was in charge of:
Research.
Wireframes design.
UX/UI design.
Illustrations
Cooperation with developers and businesses.
⇣⇣ Here are some screenshots ⇣⇣
Registration screen
Before the first account owner proceeds to registration, he must confirm their identity. Some mechanisms could not be changed, however, they were simplified compared to the previous system. The code access path was also simplified. Moreover, the previously inconvenient password recovery method was changed into a simple, e-mail based recovery scheme.
User management
The client administrator has access to manage moderators, as well as assign access rights to them. In the previous panel, the administrator was dependent on the system’s owner and had to make changes through them.
Waste Management Module
This module has a number of functionalities, including managing the electronic schedule of waste collection, receiving reports from residents, creating waste collection points, payment deadlines and listing waste disposal companies. All this information is available in the „Blisko” mobile app or in a plug-in on the client’s website.
„EkoStrażnik” Module
In this module the administrators keep records of waste segregation control and monitor irregularities in waste management within their area. They may also create inspectors and grant them access rights to the „EkoStrażnik” mobile app.
Sending messages to the „Blisko” mobile app
A module in which the administrator manages the sending of messages to the „Blisko” mobile app. This module already had its own, separate panel. Now it had to be redesigned and attached to a new panel. User habits needed to be taken into account when making changes. Thanks to these adjustments, administrators gained independence in product management, among other benefits.
