"What impact will AI have on business travel ?"

AI in general, and Generative AI in particular, are likely to have a strong impact on the business travel industry.

These technologies can influence different aspects of the industry, from pre-trip to post-trip : booking, expense management, customer experience, security and compliance, as well as data analysis.

These technologies are often more complex to integrate than they appear, and the aim is for them to produce a truly perceptible benefit for the traveller.

In the short term, that’s the new conversational customer relations agents that could make the difference...

Illustration of the "Cahiers du Voyage d'Affaires" episode 12 of 2024, resulting from the discussions of the CDS Groupe Grand Live on the business travel of tomorrow.

Thanks a lot to CDS Group, @ziadminkara, Rebecca Xerri, Marie-Laure Cahier and Laétitia Lafond.