Espresso House · Live Order Chatbot · Product Design & UX/UI

Paul Terrasson Duvernon
Paul Terrasson Duvernon
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    Hello! ☕️

    I’m happy to showcase the case study of Chatbot UX and UI Design for Espresso House. It aims to design a full UX flow for coffee ordering and its associated UI.

    [The Casy Study]

    Espresso House is a Nordic coffeehouse chain offering a variety of coffee drinks, pastries, sandwiches, and other snacks. Known for its cozy atmosphere, it's a popular spot for relaxing, working, or meeting with friends.

    [Goal of the Case Study]

    With the emergence of subscription models in the FoodTech industry, many companies are navigating towards a new model. To answer this new approach, this was a good occasion to imagine and design a full UX flow for ordering coffee online, using storytelling and a well-crafted UI to enhance User Experience.

    [Skills Involved]

    • Product Design

    • UX/UI Design

    • Wireframing

    • Mobile Design

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    The case study specifically focuses on crafting the best possible User Experience, with features such as ‘Remember my previous shop,’ an order tracking countdown, and increased personalization.

    Paul Terrasson Duvernon
    Paul Terrasson Duvernon Get in touch

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