Groupe Mutuel is a Swiss insurer 🇨🇭, offering health 🏥 and pension 💰 services for private consumers and enterprises.

Architecture and Layout redesign

🎯 Target: Customers and prospects in Switzerland.

😖 Pain: A lot of calls to the call center concern recurring procedures, which could be carried out 100% online.

📱Solution: Optimize the Groupe Mutuel website's contact page to help users find and carry out their procedures directly on the website.

🚀 Approach: Design thinking with, in parallel, a great deal of work to identify and prioritize forms.