Banking Virtual Assistant App (2)

CapTech audited and revised the Virtual Assistant’s (VA) Style Guide and Character Playbook (which included a backstory, VA traits, and voice attributes) to maintain linguistic and flow design consistency across all product pods.​ CapTech also helped design approximately 200 flows to outline the conversational experience, ensure compatibility between workstreams, and leverage the enhanced capabilities of Google Dialogflow CX.

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